Copy of Frequently Asked Questions

                                   

Do you have a return policy? If so, what is it?

We offer 14-day return starting when you receive the product. Please inform us of your intent to return by emailing kaijaedesigns@gmail.com and using a trackable return method. Customers are responsible for return charges, but we guarantee a 100% refund on the product. You can find our complete return policy on our website.

HOW DO I KNOW IT'S SECURE when I enter my credit card information online?

We use encryption and secure servers to store your payment information. When you enter your card information online, to keep your original account number safe, your existing account will be represented by a virtual or alias account number.

What payment methods can I use?

We provide a variety of payment methods.

(Note: the symbols used in our illustrations are for display purposes only.)

How can I ensure that I'm ordering the right size?

We've provided Imperial and metric unit dimensions to meet all customers' needs. In addition, we've strategically placed "Check Product Dimensions" reminders throughout our shopping pages.

Can I make changes to orders I've already placed?

Yes, you have a 24-hour window from the purchase time to request a change in your order. However, the change must be a variant of the original order. If you want to change your order to something else, you must cancel the original order and place a new one.