Do you have a return policy? If so, what is it?
You have 30 days from the date you receive your order to complete your return. To initiate a return, you must email us within 14 days at judi@kaijaedesignsinc.com expressing your intent to return the product. Customers are responsible for return shipping costs. We offer a full refund, minus the shipping costs, for the prepaid label emailed to you. For more details, please see our complete return policy on our website.
HOW DO I KNOW IT IS SAFE when I enter my credit card information online?
What payment methods can I use?
We provide a variety of payment methods.
(Note: the symbols used in our illustrations are for display purposes only.)
How can I make sure I'm ordering the correct size?
Consider what you carry (snacks, chargers, essentials) and the bag's pockets; we have detailed measurements to help.
Can I make changes to orders I've already placed?
Yes, you have a 24-hour window from the time of purchase to request a change to your order. However, the change must be a variation of the original order. If you want to change your order to something different, you need to cancel the original and place a new one.