Refund policy

REVISED RETURN AND REFUND POLICY:

RETURNS

Please email us at kaijae@kaijaedesignsinc.com to request a return within 14 days of delivery. If approved, the returned item must arrive at our return address within 30 days of the original delivery date

To qualify for a return, your item must be unworn, unused, and in the same condition as when you received it, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.

How to Start a Return

To begin a return, contact us at kaijae@kaijaedesignsinc.com with your order number and a photo of the item to confirm its condition. This helps us process your return quickly.

If your return is approved, we will email you a prepaid shipping label with instructions on how to send your package. Please print the label and attach it to your return shipment.

Important: Items sent back without prior approval may be refused and returned to you at your expense.

Return Address: 2547 SW 85th Ave, Miramar, FL 33025

Return Shipping Costs

We provide a prepaid return shipping label for your convenience. The cost of return shipping will be deducted from your refund. We do not charge restocking fees.

International Returns (Canada)

For returns from Canada, contact us at kaijae@kaijaedesignsinc.com before shipping. You're responsible for international shipping costs and any customs fees. We recommend using a trackable shipping service.

DAMAGES AND ISSUES

Please inspect your order upon arrival and contact us immediately at kaijae@kaijaedesignsinc.com if the item is defective, damaged, or incorrect, so we can assess the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Some items cannot be returned, including:

• Custom products (such as special orders or personalized items)
• Personal care items (such as beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

Contact us if you have questions about whether your specific item can be returned.

REFUNDS

We will inspect your return within 3-5 business days of receiving it and notify you whether the refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days. It may take an additional 5-10 business days for your bank or credit card company to post the refund.

If more than 15 business days pass since the return approval, contact us at kaijae@kaijaedesignsinc.com.